Software that fits the way you actually work.

Organize your company's full customer list in one place for quick access to their information. A powerful search filter finds them by specific parameters, unlocking new productivity.

Create and manage contacts for each customer, emails, phone extensions and up-to-date records. Assign customizable roles to track who handles billing, marketing or any other area, so your team always reaches the right person.

Track which language each customer prefers to communicate in so you correspond more efficiently. The tag can be applied to individual contacts too, for companies whose people speak different languages.

The customer module is built directly into the helpdesk, so customer information is right there while you handle tickets. Jump straight to a customer's open, past and closed tickets to spot recurring issues fast.

By default customers follow the standard rate for each service type, but you can set custom billing rates per customer. Accounting no longer adjusts rates by hand on every invoice for discounted clients, a big time-saver.

Quickly view a customer's past timesheets to track time spent on their projects and tasks, in a detailed grid broken down by action type so you can see how time was spent by department.

Manage your employees, contact information, departments, titles, internal notes, documents and disciplinary actions, all in one record.

A vacation-management module that assigns day allowances per contract. Employees create their own requests from their dashboard for you to review and approve, and a global leaves calendar shows when colleagues are away or a holiday is coming up.

View each employee's work-related expenses and approve or reject them. Employees submit from their dashboard with attached receipts, and can add travel details to be reimbursed for gas, tolls and other travel costs.

A clear visual of the organizational structure that makes supervisor–subordinate relationships easy to read. Switch the view to organize by department instead of by employee.

The core of the IT module. Customers open tickets just by emailing a dedicated address, which auto-creates the ticket. Manage tickets from your dashboard, sort by type, assign to staff, reply to the client from the ticket, and log billable actions for month-end accounting.

An internal tool to document your processes and procedures. Create articles and categorize them by type for quick access whenever they're needed.

A quick overview of your team's performance for the day and week, supervisors see how the team is doing and how many hours are billed on any given day.

Generate detailed reports on everything that happens in the helpdesk, client-facing summaries of actions taken over a period, or internal performance and productivity tracking.

Stay informed about important events and updates. Choose alerts by email, SMS or in-app so you never miss a ticket reply or an incoming service request.

Create recurring tickets and reminders that run at set intervals, so important monthly maintenance and activities are never missed.

The backbone of the module and a modern way to organize projects. Build a hierarchical structure that breaks the project into individual tasks, each with its own subtasks, dependencies, budgets and deadlines. A visual view shows the big picture and how every task fits the overall plan.

The quickest way to view your timeline, a visual schedule with start and end dates for each task, plus dependencies and progress. Essential for spotting bottlenecks, allocating resources and keeping the project on track.

A visual view of your schedule and deadlines that makes it easy to prioritize items and plan tasks ahead of time.

A quick overview of project status, budget, time spent, ticket count, tasks completed and more, so you can assess project health and decide how to proceed.

Generate detailed reports on anything you need within a project, client-facing updates on current tasks and milestones, or internal performance and productivity tracking.

Organize your supplier directory in one place for quick access to their information, with a powerful search filter to find them by specific parameters.

Keep a list of every product and service you own, including details, prices and stock levels. It integrates with the helpdesk, so you can attach purchases to tickets to cover the materials used.

Track your stock levels, what's on hand, on order, on backorder, and what's reserved for specific customers.

Manage your customer relationships, interactions, opportunities, quotes, communication history and notes. Keeping every relevant detail in one place helps increase sales.

Build customizable quotes that convert easily to purchase orders and invoices. Includes templates, variables that auto-load client details, and a real-time PDF preview as you build.